Publication:

BIZ - 2021-07-01

Data:

GINA KUTAS

Biz Voices

“Hire the RIGHT People! Set expectations to deliver on excellence. Create clear expectations around customer service, they need to be simple and non-negotiable. I teach my staff to listen to the client and always check for understanding before providing a solution. I use the companies service model for coaching opportunities and will review, define and document standards as needed. I empower my team with the tools and knowledge to make decisions for the clients. Lead by example. Reinforce behaviors.”

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Yuma Sun e-Edition

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